This Privacy Policy describes how Callis Luxury Travel ("we," "us," or "our") collects, uses, and protects information you provide when you use this website, submit a form, book a trip, or join our email list. We respect your privacy and handle your information with the same discretion we bring to every client relationship.
1. Who We Are
Callis Luxury Travel is a Texas-based travel advisory founded by Monica Callis. We operate as an independent travel advisor partnered with a US-based host agency network for booking credentials and supplier access. Our mailing address: Pearland, Texas, United States.
Contact for privacy inquiries: [email protected]
2. Information We Collect
Information you give us
- Name, email address, phone number, and mailing address
- Travel preferences (destinations, dates, budget, party size, special requests)
- Passport details, dates of birth, and traveler information necessary to book travel on your behalf
- Payment information processed through PCI-compliant supplier and processor systems (we do not store full credit card numbers on our own servers)
- Communications you send to us (email, SMS, form submissions, voicemail)
- Career interest data when you inquire about becoming an Independent Travel Advisor
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages visited, time on site, referring URL
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
- To respond to trip inquiries and prepare curated travel proposals
- To book and manage travel arrangements with airlines, resorts, cruise lines, and other suppliers on your behalf
- To send you trip confirmations, itineraries, payment receipts, and travel-related updates
- To send you marketing communications (promotional emails, newsletters, special offers) — only if you opt in, and you can unsubscribe at any time
- To onboard, train, and support you if you join our advisor program
- To improve our services, comply with legal obligations, and protect against fraud
4. How We Share Your Information
We share your information only as needed to deliver the services you've requested:
- Travel suppliers — airlines, hotels, resorts, cruise lines, tour operators, transfer providers — to book and manage your trip
- Our host agency network — for booking credentials, supplier portal access, and customer-care support
- Service providers — email delivery, SMS delivery, CRM (GoHighLevel), payment processors, analytics providers — bound by confidentiality and data-protection agreements
- Legal compliance — when required by law, subpoena, or to protect our rights or the safety of others
We do not sell your personal information to third parties.
5. Email & SMS Communications
By submitting a form or joining our list, you consent to receive emails and (when you provide a phone number) SMS messages from Callis Luxury Travel. Message and data rates may apply. Reply STOP to any SMS to unsubscribe; click the unsubscribe link at the bottom of any email to stop email communications. Opting out of marketing does not stop transactional messages necessary to manage your booked travel.
6. Your Rights & Choices
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements for travel bookings)
- Opt out of marketing communications at any time
- Withdraw consent for any processing based on consent
California residents (CCPA): You have additional rights, including the right to know what personal information we collect and the right to opt out of any sale of personal information. We do not sell personal information.
EU/UK residents (GDPR): You have the right to data portability and the right to lodge a complaint with your data-protection authority.
To exercise any of these rights, email [email protected].
7. Cookies & Tracking
This site uses cookies and similar technologies to remember preferences, measure traffic, and improve the experience. You can disable cookies through your browser settings. Disabling cookies may limit some functionality on the site.
8. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including encrypted form transmission and access-controlled CRM storage. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we treat your data with the care it deserves.
9. Children
This site is not directed to children under 13. We do not knowingly collect personal information from children under 13. Travel bookings for minors are coordinated through their parent or guardian.
10. Changes To This Policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated by email or via a prominent notice on this page.
11. Contact
Questions, concerns, or requests regarding this Privacy Policy:
Monica Callis · Founder, Callis Luxury Travel
Email: [email protected]
Phone: (832) 219-9404
Pearland, Texas, United States